Baypak will ship anywhere in New Zealand. All orders will be delivered by our freight partner NZ Couriers.

We aim to have orders dispatched same day or within 1-2 working days, but they may take longer during periods where a high volume of orders is received.

If your order does not arrive within this timeframe, please contact us on 0800 404 619 or sales@baypak.nz. For us to help you quickly, please include your order ID number in any correspondence.

Order with Confidence

After you place your online order, you will be asked for payment, you can do this via a trading account, credit or debit card.

Online Orders

All prices are in New Zealand Dollars and exclude GST @ 15%. We will try to maintain the price as advertised but we reserve the right to change before you place an order. Product prices in the shopping cart exclude delivery charges. The courier costs are automatically calculated on a zone system, based on the size of your order and include GST.  Under normal conditions products are available for immediate shipment.  In the rare instances, back orders will be placed.

Back Orders

If items are back ordered, we will do our best to give you an accurate ETA within 1- 2 working days. If you wish to cancel the item(s) back ordered or exchange them for something else, please call us on 0800 404 619 with your order number so we can assist you further.

Lost, Delayed or Damaged Packages

We are not responsible for lost, delayed or damaged shipments unless you notify us within 15 days. Notify us immediately if your order has been damaged in transit so we can file a claim within the required timeframe.

Product Descriptions

Baypak and its affiliates attempt to be as accurate as possible in describing a product or service. However, Baypak does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Baypak itself is not as described, your sole remedy is to return it within 24 hours of purchase.

Site Links

To give added value of our expertise and experience we have provided hyperlinks to websites maintained or controlled by others. We are not responsible for the contents of, use of, or any of the products or services offered in these sites.

If you have any questions regarding this site, feel free to contact us on 0800 404 619, or send an email to sales@baypak.nz

Shipping

The regular business hours of Baypak are from 7:30am to 5:00pm. Monday to Friday.

Orders placed on Saturday, Sunday or Holidays will not be processed for shipment until the next business day.

We offer 1–2-day courier shipping within New Zealand on all orders.

We will gladly exchange any damaged or defective products. Inspect the merchandise upon receipt and notify us immediately in the event of any problem.

All Merchandise shipped to customers will be sent by courier, unless the customer pays for the additional cost for faster service.

International Orders

We only accept orders within New Zealand.